Computer, Phone, and IT Remote Support. Helping those who need to be back up and running in no time.
Remote support software has revolutionized the IT support industry. IT, service desk, and help desk professionals have all enjoyed many benefits from using a remote support tool, including improved customer satisfaction, quicker turnaround times, and even reduced costs.
So what exactly is remote support software? How does it work? Well I've listed below what it does and how it help us help you.
Remote support software enables IT technicians to access another computer or device remotely to provide support. The remote connection allows the technician to see the screen of the remote device on their own screen in real-time, and in most cases be able to take control of the remote device to troubleshoot issues and perform other tasks.
Remote support leverages remote access (or remote desktop) software to give the technician instant access to the remote device from anywhere, at any time. This means that they can provide remote assistance without having to travel to the device.
While in a remote session, the technician can take control of the device and perform whatever task is needed. They can install updates, resolve issues, and perform maintenance. Most remote support solutions come equipped additional features that help IT pros be more productive while providing remote support. Examples include file transfer, remote print, chat, session recording, screen sharing, and more.
By being able to remotely access a device to provide support, IT support teams, help desks, and managed service providers can resolve support tickets quicker. This means they can save time and get more done throughout the day. End-users receiving support enjoy faster service which leads to increased satisfaction
Remote support software can generally be sorted into two categories:
The difference between attended vs unattended is determined by whether an end-user is present on the remote device while the IT technician is providing remote assistance. The functionality of each type of solution differs as well.
Unattended access means the technician can remotely connect to the endpoint device even without an end-user present. Remote support platforms make this possible by having the IT team deploy an agent app on all the computers they manage. Once the agent is installed, a member of the IT team can to connect to the remote computer they want to access.
By having the agent installed on the remote computer, IT technicians are able to remotely access the computers at any time, with or without someone actively using the computer. This makes it possible to support computers outside of regular office hours or when the endpoint is not in use
Also known as on-demand support, or ad-hoc support, attended support allows technicians to access a device the moment the end-user requests assistance. Once connected, the technician can provide support to resolve the issue.
Unlike with unattended access, there is not prior setup necessary for attended access. Because an end-user is present, they are able to help the technician establish a remote connection to their device. This can be done a variety of ways, but a common method is to have the end-user run the remote support tool’s app to generate a unique session code, which the user gives to the technician so they can connect to the device and take control.
Attended access enables help desk professionals to provide support to any device as long as the end-user is present. This means they can remotely support managed devices as well as personal devices.
We do have other services we are trying to bring to the company which will have you coming back for more. Checking in each and everyday to see what new products we have would keep us all on our toes. I thank you for taking your time to review our site and hope to have you back soon.
Making sure you are always with us every step of the way throughout the entire process.
We hope that after your experience with us you will continue to come back for future services.
Our Company Shirts
Our Company Shirts
EVERYTHINGS-A1 is a new, fast paste, fast acting company which provides results In a quick manner. We are and always will be here for you 24/7. We underetand the importance of having your Phone, Computer,and Network up and running. Yes, we do use some of the same equipment and software that our competitors use, but we have something that our competitors don't and can't provide and that's, EVERYTHINGS-A1.
THAT'S RIGHT EVERYTHING WE DO IS A1. And with our team here at everythings-a1 we will provide the greatest service and customer experience you will have ever felt.
You see we don't look at A1 here as just a Company, but as a family. And I have always grew up taught to lookout for family. Feeling the comfort and love you experience here with us you will continue to return, and not because of something going wrong with the work we did for you either, because as I said, "everything we do here is as I said A1." I like to think of us as a family that should help eachother out. I'm working to get a weekly online auction started. The weekly auctions will be items donated to the company from you the people and companies willing to help. If you send us your email, we will keep you updated on activities and programs we will be contributing to and assisting. The Auctions will be weekly and a percentage of the money will be donated to a charity on the first Monday of each month. We also ask that if you are willing to email us with charities and foundations, or programs you think could use the money.
Sound interesting? What about online sales. Have items you need to get rid of and want to try and sale them. Send us a picture of the item along with the amount you would like and we will post the item on our site and assist you in trying to sale it.
Art work, Drawings, Poems, Songs, and things you would like to share with the world? Send us an Email and check in with us and we might be able to help you out and put you up on our site as well.
We will have Company Shirt, Hats, and other apperal with our Company Logo EVERYTHINGS-A1 L.L.C. On it. We appreciate any and all business you bring to us.
We at EVERYTHINGS-A1 Thank you for taking the time to sit back and and check us out. We hope to see you all soon.
These items were drawn up and competed by a guy named Mr. Celly. He did these drawings free hand and using only pens. Very good job with these 2. Hope to see more from you soon.
(1) Baseball signed back in 1995. Picture sent in by a woman who loves her sports. big money here..
(2( Custom Hand Drawn Picture by Mr. Celly
(3) Hand Drawn Picture by Mr. celly Vase
1) The Baseball shown above 4 sides to 1 baseball. It wasn’t one of the balls from the World Series in 1995, but it was signed by most if not all of the 1995 World Series Championship team the Atlanta Braves.
2) The picture shown above is a Hand Drawn Picture done with nothing but pens and a few colored pencils.
3) Picture 3 is by the same artist as in (2). Also using pends but this time no colored pencils.
As I said if you would like to have something you would like to show off to the world, sale, or donate to be sold for a local Charity, Please contact us by clicking the button provided below.